MAYORS OFFICE
3. Responding to Written Complaints
The citizens of the Philippines, more particularly the constituents of Manolo Fortich has the right to air their grievances through various platforms such as but not limited to 8888 or Presidential Complaints Centre (PCC) or Contact Center ng Bayan (CCB) or complaint letters with photo evidence of disappointment, defective products/ services, misinformation and among others, complaints and other negative information to reevaluate the Local Government services and programs.
OFFICE OR
DIVISION:
MAYORS OFFICE
CLASSIFICATION:
SIMPLE
TYPE OF
TRANSACTION:
G2G - Government to Government
WHO MAY AVAIL:
All
CHECKLIST OF
REQUIREMENTS:
WHERE TO
SECURE:
Complaint Letter
Client
CLIENT
STEPS
AGENCY
ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.
Submits complaint letter.
1.1 Receives and endorses the complaint letter to the Executive Assistant V.
None
10 Minutes
Alie May A. Viola or Windielyn De Leon
Administrative Aide lV (Clerk ll) or Administrative Officer Aide (Utility Foreman) or Community Affairs Officer II
Office of the Municipal Administrator or Mayor’s Office
Administrative Aide lV (Clerk ll) or Administrative Officer Aide (Utility Foreman) or Community Affairs Officer II
Office of the Municipal Administrator or Mayor’s Office
1.2 Reviews and consolidates facts relative to the complaint and if necessary endorse the compliant to the concerned office/agency.
None
4 Hours
Atty. Ricci A. Jamila
Executive Assistant V
Mayor’s Office
Executive Assistant V
Mayor’s Office
1.3 Drafts the reply letter and submits letter to the Local Chief Executive for approval.
None
4 Hours
Atty. Ricci A. Jamila
Executive Assistant V
Mayor’s Office
Executive Assistant V
Mayor’s Office
1.4 Signs the letter reply.
None
1 Day
Rogelio N. Quiño
Local Chief Executive
Mayor’s Office
Local Chief Executive
Mayor’s Office
2.
Receives the reply letter.
2. Releases the reply letter.
None
30 Minutes
Alie May A. Viola or Windielyn De Leon
Administrative Aide lV (Clerk ll)/ Community Affairs Officer II
Office of the Municipal Administrator or Mayor’s Office
Administrative Aide lV (Clerk ll)/ Community Affairs Officer II
Office of the Municipal Administrator or Mayor’s Office
TOTAL:
None
2 Days, 40 Minutes or within 72 Hours from receipt per 8888 rules.