YOUTH DEVELOPMENT OFFICE
1. Youth Helpline and Counseling Services
Offers free counseling and guidance on personal, academic, career, and mental health concerns. Provides crisis intervention and referrals to professional support services.
OFFICE OR
DIVISION:
YOUTH DEVELOPMENT OFFICE
CLASSIFICATION:
SIMPLE
TYPE OF
TRANSACTION:
G2C - Government to Citizen
WHO MAY AVAIL:
All youth in the municipality aged 15-30 years old.
CHECKLIST OF
REQUIREMENTS:
WHERE TO
SECURE:
Valid Identification Card
-
CLIENT
STEPS
AGENCY
ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.
Contact the YDO helpline or visit the office.
YDO staff answers the call or receives the client at the office.
0
1 minute
Ghilyn Valentin
Counselor
Youth Development Office
Counselor
Youth Development Office
Staff logs the client’s concern and assigns a case number.
0
2 minutes
Ghilyn Valentin
Counselor
Youth Development Office
Counselor
Youth Development Office
Assigns a counselor for initial assessment.
0
3 minutes
Ghilyn Valentin
Counselor
Youth Development Office
Counselor
Youth Development Office
2.
Undergo an initial assessment.
Counselor meets with the client and discusses their concern.
0
5 minutes
Ghilyn Valentin
Counselor
Youth Development Office
Counselor
Youth Development Office
Records initial observations and determines necessary intervention.
0
3 minutes
Ghilyn Valentin
Counselor
Youth Development Office
Counselor
Youth Development Office
3.
Receive counseling or guidance.
Counselor provides guidance or intervention.
0
30 minutes
ALEJANDRO B. ARENAL
YOUTH OFFICER III
Youth Development Office
YOUTH OFFICER III
Youth Development Office
If necessary, schedules follow-up sessions.
0
2 minutes
ALEJANDRO B. ARENAL
YOUTH OFFICER III
Youth Development Office
YOUTH OFFICER III
Youth Development Office
4.
If necessary, get referred to professional services.
Counselor identifies if external professional assistance is needed.
0
3 minutes
ALEJANDRO B. ARENAL
YOUTH OFFICER III
Youth Development Office
YOUTH OFFICER III
Youth Development Office
Provides referral letter or contacts relevant professionals.
0
3 minutes
ALEJANDRO B. ARENAL
YOUTH OFFICER III
Youth Development Office
YOUTH OFFICER III
Youth Development Office
Schedules a follow-up session with the client.
0
2 minutes
ALEJANDRO B. ARENAL
YOUTH OFFICER III
Youth Development Office
YOUTH OFFICER III
Youth Development Office
TOTAL:
0
54 minutes