MANAGEMENT INFORMATION SYSTEM OFFICE
1. ASSESS EXTENT OF HARDWARE/SOFTWARE FAILURE
The office is responsible for the troubleshooting and repair services for all ICT hardware technology, installation and configuration of software technology, data build-up and database administration, ICT asset protection and security, and the reliability and accessibility of the ICT infrastructure in general.
OFFICE OR
DIVISION:
MANAGEMENT INFORMATION SYSTEM OFFICE
CLASSIFICATION:
SIMPLE
TYPE OF
TRANSACTION:
G2G - Government to Government
WHO MAY AVAIL:
All LGU Employees with government issued IT equipment/devices
CHECKLIST OF
REQUIREMENTS:
WHERE TO
SECURE:
Request Form
MISO
CLIENT
STEPS
AGENCY
ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.
Inform IT personnel
Assess hardware/software failure at the requesting office
None
30 minutes (within LGU Premises) 2 hours (Outside NGC Building)
Emmanuel Baluma Admin Aide VI
MISO
2.
Sign and receive inspection report form
Prepare and sign inspection report form indicating necessary action to resolved the hardware/software failure Release inspection report form
None
10 minutes
Emmanuel Baluma Admin Aide VI
MISO
TOTAL:
NONE
40 Minutes (within LGU Premises) 2 hours and 10 minutes (Outside NGC Building